All items are handmade to order.
Order can be cancelled within 24 hours of payment for full refund. 50% refund if cancelled within 48 hours of payment. No refund will be granted for order cancellation after 2 days. Orders are completed and ready for pick up or shipment in 2-5 business days based on order quantity and supply availability. No refunds/exchanges unless there was an error in production. If there was a productions error, please contact us and we would be happy to resolve.
Rush orders are available at additional service fee. For rush order, please contact us immediately after placing your order so we can determine expedited delivery timeline as assess the necessary fees.
All items should be handled with care. Items may crack or shatter if dropped. For long term storage, place is durable casing that will protect item from drops or other items falling on top of it. Do not wash. If needed, use damp towel to wipe dirt from item.